Jobs

Member Service Representative - Death, Disability and Disability Retirement Team

Main duties:

  • Timely and accurate calculating of Death and Survivor Claims, Disability Claims and Disability Retirement Allowance Claims
  • Work towards approval of all claims types with high accuracy of calculation
  • Ability to learn queuing system
  • Ability to multitask
  • Telephone/email communication with employers
  • Telephone communication with members

Desirable Credentials and Qualifications:

Member Service Representative - Retirement Team

Main duties:

  • Analyze data submitted by SURS members, employers, and reciprocal systems
  • Determine eligibility and compliance with Illinois Pension Code
  • Process, calculate and approve retirement claims
  • Calculate and approve Final Average Earnings (FAE) bills
  • Provide customer service to SURS stakeholders
  • Correspond via email and phone with SURS employers and reciprocal systems
  • Participate actively as a member of the Retirement Team

Desirable Credentials and Qualifications:

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